Return Policy
We offer self service return processing. Please scroll down the page to access our self service portal.
Please email us at help@limelush.com or call us at (747) 200-5463 if you have any questions or need assistance.
**HOLIDAY RETURN POLICY**
We're extending our return window for the holiday season. Orders placed between November 1st, 2022 and December 24th, 2022 will be eligible for a store credit refund.
To qualify, the return must be postmarked by January 13, 2023. Items purchased before or after this period will qualify for our standard return policy below. Please note, all existing policies, exceptions, and exclusions apply for the holiday extension. Some items are final sale and cannot be returned.
STANDARD RETURN POLICY
If you’re looking to return your order for whatever reason, we're here to help! You can return any product within 3 business days from receipt of your order from your delivery date to ship back to us for a refund to your original payment method, minus the shipping cost of $6.95.
If you were unable to return your order within the first 3 business days, don't worry! We offer returns for store credit within 30 days from your order date and as an added bonus to you, if your order exceeds $100 in value, we'll cover the $6.95 shipping cost!
Please note the following exceptions to our return policy:
- Discounted items are final sale and cannot be returned
- Personal items such as adhesive bras, bodysuits, earrings, swimsuits, etc. cannot be returned
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- At this time we do not offer exchanges
*Please allow 10 business days for your return to be processed from the date we receive it. You can still shop while you wait on your refund to be issued. Refunds and in-store credit will be issued net of return costs when applicable. Unapproved items will be returned at your expense.
SUBMIT A RETURN
We do offer a self service option when processing a return. This is our fastest option and we encourage customers to use this option whenever possible. To initiate a self service return please click the link below and follow the instructions.