Hi Stacy,
Thank you for sharing your feedback. We’re sorry to hear you’re upset.
As outlined in our return policy, Lime Lush does not offer exchanges at this time. As a small company, we currently don’t have the resources to support exchanges, though we hope to offer this option in the future.
The item you purchased was marked final sale and non-returnable. Our team made an exception to allow you to return it for a refund so you could repurchase the correct size. This exception isn’t standard but was offered to assist you.
Our support team recommends returning the item for a refund, then placing a new order for the desired size. This process is standard and the only way to receive a different size.
We encourage all shoppers to review our return policy before purchasing to help avoid any frustration or disappointment.
Thank you for your feedback.
-Lime Lush Support