Hi Dee,
Thank you for sharing your feedback. We want to clarify that we don’t offer exchanges, as outlined in our returns policy. Since we carry items from hundreds of brands and designers, sizing can vary from item to item. To help with sizing, we hand-measure each item and provide the measurements in the size & fit section on the product page. We always enourage shoppers to review this section prior to purchase.
If you notice any discrepancies with the measurements, please don’t hesitate to let us know! We’re committed to keeping our product details as accurate as possible.
Thanks again for sharing your feedback. We appreciate you taking the time to leave a review.