Hi Cassidy,
Thank you for sharing your feedback.
We’re sorry to hear about your experience. As noted on our website, items in our clearance section are marked as 'Final Sale,' meaning they are typically not eligible for returns or exchanges. However, our team made a one-time exception and allowed a return for you.
Please note that return postage for unapproved items is the responsibility of the customer. We offer affordable return options through our returns portal, such as Re:do for $1.98.
We understand that this may be disappointing, and we truly appreciate your understanding. If you ever have questions or need assistance in the future, we’re always here to help.
Kind regards,
Lime Lush Customer Care
