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Return Policy

 

 

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 ATTENTION: If your order was placed before March 16, 2017 you will use the below instructions to process your return. 

RETURN POLICY

 

Summary: if you aren’t 100% happy with any item, simply return it!

Time Frame: items must be received back to our warehouse no later than 45 days from the date you placed your order. Be sure to plan 5-10 days for transit time. 

The Catch: items must be unworn, unwashed, and in their original condition; this includes make-up and deodorant stains from trying clothes on. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

The Exceptions: items in the "Sale" section, anything discounted 30% or more, jewelry, scarves, belts, socks, hair accessories, and undergarments are final and cannot be returned. Shoes returned using the shoebox as a shipping container are not permitted and will be shipped back to you at your expense.  

Defective Items: if you believe you received a defective item you must notify us by email through your account within three days of the delivery confirmation date, otherwise it is considered wear and tear. 

Refund Type: in-store credit only. Please allow 10 business days to credit your Lime Lush account from the date we receive your return. Returns made during December and January may take up to 15 days to process; however, do not wait on us to use your in-store credit--see "Exchanges" below. 

Overview: returns sent in that do not meet the above criteria are subject to $8.95 shipping + $10 handling fee to be returned to you. All shipping costs for returns are the responsibility of the customer.  

HOW TO MAKE A RETURN

  1. Login to your account
  2. Select “Completed Orders” link on left margin of page
  3. Select “Return Item” link on right center of page
  4. Select “Qty. To Return”
  5. Select “Return Reason”
  6. Select “Return Action”
  7. “Comment” if there’s something we should know.
  8. Please allow 1-3 days for a response email with our return instructions, but don't wait on us to start shopping--see "Exchanges" below.  

Tracking numbers are recommended when shipping back your returns; we are not responsible for any packages lost or damaged in transit. Shipping is non-refundable, unless of course we made a shipping mistake.

EXCHANGES

We can’t guarantee an item will be in stock by the time we receive your return. As a result, we recommend you purchase whatever else you like right away, and we will refund your credit card when we receive your returns up to the amount of the new purchase.

If you have made a second purchase and would like to be refunded to your credit card, please mention this in the comment section of your return, otherwise we might inadvertently credit your Lime Lush account instead of your credit card.

 

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