Shipping Policy


VIA EMAIL  For every order you place you will receive a confirmation email from us and then a second email will be sent with your tracking information.  Your tracking information email contains a clickable tracking link to view tracking information in real time.

VIA YOUR ACCOUNT  Login to your Lime Lush Account and follow the instructions below:

  1. Login to your Lime Lush account here

  2. Select View Order Status

  3. Select View Order Details

  4. Scroll to the bottom of the page and look for Tracking Link

  5. Copy Tracking Number and paste it in the links below for the correct shipping method that was used on your order.



DELIVERY  All domestic, non-express orders are picked up by either DHL Global Mail or USPS Priority Mail while the final delivery is made by USPS, your regular postman. Packages will most likely be left in your mailbox.

SHIPPING  Orders placed prior to 9am MST Tue-Fri are typically processed and shipped the same day*. Orders placed over the weekend are shipped on Tuesday. Closed Holidays. Orders typically take 3-9 business days in transit to arrive. *Orders placed Sept-Dec or during storewide sales can often times experience slower processing times due to higher volumes of orders; as a result, you should safely plan at least two to four business days for processing, in addition to the standard shipping time, if you are hoping to receive your order by a certain time.

Orders that are greater than or equal to $50+ in value that are being shipped to a location within the Continental United States will have the option to select "Free Standard Shipping" at checkout. Orders that meet the minimum $50+ order criteria that are being shipped within US territory, but are outside the Continental United states; i.e., Alaska, Hawaii, Guam, Puerto Rico etc. will have the option to select a flat $8.95 shipping fee at checkout. 

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. 


DELIVERY  All express orders are handled by FedEx. Orders are subject to a $10 handling fee in addition to the cost of shipping. 

SHIPPING  Express orders must be submitted before 9am MST Tue-Fri to ensure same-day processing. Express orders placed over the weekend will ship Monday. Saturday, Sunday, and Holiday deliveries are not available. Closed Holidays. Delivery time is contingent on the shipping service you selected.

  • FedEx Overnight will be delivered one business day after the day it ships.
  • FedEx 2 Day will be delivered two business days after the day it ships.
  • FedEx Express Saver will be delivered three business days after the day it ships.

 Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. 


All international orders are handled by FedEx or DHL Global Mail. Free shipping is not available on any international orders. International orders are subject to a $10 handling fee in addition to the cost of shipping. Tariffs, taxes, customs and all international fees according to your delivery destination are the sole responsibility of the recipient. If a package is going to a business/commercial address in Canada, it is required that a person's first and last name be in the address line 1 field or it will be held for verification that the package is being sent to an individual, not a business.


POLICY  orders marked as “Picked Up” by our 3rd party shipping carrier serve as our release of liability. We are not responsible for lost, stolen, or incorrectly addressed packages. We are also not responsible for missing orders marked by the carrier as "Delivered."

MILITARY ADDRESSES  Please note, if you selected our Flat Rate shipping and your address is an APO or any other military address, tracking information does not exist once it leaves the United States. These APO orders can often times take months to arrive, so please keep in mind that you are ordering at your own risk. We are not responsible for problems or fees that may arise with your country's customs.  

ORDER CHANGE/CANCELATION  After an order is placed, several software platforms work together to fulfill an order in the quickest possible time frame. The automation and complexity of these platforms working in tandem make it too difficult to change an order once it is placed. Packages are placed in giant bins and loaded onto semi trucks making it virtually impossible to retrieve. As a result, we are unable to cancel or make changes to an order after it has been placed. Please be sure your order and address is correct before completing checkout. 


  • Check your mailbox
  • Look for a notice of attempted delivery
  • See if someone else accepted the delivery
  • Wait until the end of the next day to see if it turns up
  • Ask your postman where he placed it
  • Consider whether or not the package may have been stolen

UNDELIVERABLE AS ADDRESSED PACKAGES  orders marked by the shipping carrier as “undeliverable as addressed” and returned to us are subject to a second shipping fee.


USPS Phone: 1-800-222-1811

FedEx Phone: 1-800-463-3339

DHL Global Mail Phone: 1-800-805-9306

If you have any additional questions regarding your order please sign in to your Lime Lush account and email us there.